Zendesk adds flexible AI agent capabilities with Ultimate acquisition
Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it intends to acquire Ultimate, a German customer automation startup. The companies […] © 2024 TechCrunch. All rights reserved. For personal use only.
Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it intends to acquire Ultimate, a German customer automation startup. The companies […]
© 2024 TechCrunch. All rights reserved. For personal use only.
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